The way forward for AI in customer support is shiny, with the expertise expected to deal with up to 80 p.c of customer support interactions from finish to finish inside three years. As AI evolves, it will revolutionize customer service by analyzing b […]

Availability is a measure of the flexibility of a system or service to be operational and accessible when required to be used. It is typically expressed as a proportion and represents the ratio of the time a system is available to be used to the whol […]

Elasticity is your short-term resolution for dealing with surprising changes with out breaking a sweat. On the flip side, you can even add multiple servers to a single server and scale out to enhance server efficiency and meet the rising demand. Elas […]

Have you ever wondered how Siri or Google Maps acquired the power to know, interpret, and respond to your questions simply by listening to your voice? The technology behind this, generally recognized as pure language processing (NLP), is answerable f […]

For a retailer or financial institution, for instance, this could possibly be the annual Black Friday sales when the number of customers visiting a website and making purchases is likely to be at their absolute peak. All the following tips will help […]